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If you need help with ShipWeaver, email kris@shipweaver.app and include your Shopify store domain. We work with you on a short setup call so checkout shows the methods you meant. Same-day when we can. Live checkout does not change until you publish; we can Preview first. Reply to book a setup call.

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What to include

  • What you expected and what you saw
  • Screenshots if you have them
  • Whether the rule is Live or Preview

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Shipping options not changing

Check that:
  • The rule is Live, or you are a Preview tester
  • Conditions match the checkout
  • Rule priority is correct
  • You synced after the last save
ShipWeaver shipping rules dashboard with Live Preview and Off statuses

Confirm the rule status on the dashboard before writing in.

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Rules not syncing

Try Sync Rules in the app dashboard, then reload checkout.